
How to Order Our TilesYou may fax : 610-866-7701 or phone : 610-866-6321 to place your order.
Our PoliciesStarbuck-Goldner tiles are handmade with great attention and care. As a result, orders are individually glazed when received. Orders will be filled as quickly as the studio schedule allows, generally, 4-5 weeks after payment is received. Allow 8 weeks for larger orders. Please call to discuss any scheduling concerns. A 50% downpaument is required to start production. Orders will not be shipped until final payment had been received.. Shipping / packing costs are based on weight and will be estimated when the order is placed. Any damage that occurs during shipping is the responsibility of the shipper. Buyers will be emailed on the day of shipment.
Orders are normally shipped UPS Standard Ground 5-7 Days. Returns will be accepted only with prior Starbuck Goldner approval. All orders are carefully inspected before packing; no defective material will be shipped. Please be aware that every effort has been made to represent glaze colors accurately as well as to produce tiles with color consistency, as well as to produce tiles with color consistancy. However, the handmade ceramic process typically instills variation in glaze color and tile shape. These subtle differences bring spirit to the work. Please expect variation. |
Contact InformationStarbuck Goldner Tile 610-866-6321
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